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Knowledge base
For Students and Parents
Students - About Tutorful
8
For Students & Parents - How do I find a great tutor?
For Students & Parents - What support does Tutorful offer?
Tutorful Community Forum - Getting Started
For Students & Parents - Does Tutorful offer any guarantee?
For Students & Parents - What subjects & ages do Tutorful cover?
View all 8
Students - Our Tutors
7
For Students & Parents - How do I know that I’m getting a great tutor?
For Students & Parents - What is your tutor selection process?
For Students & Parents - How do I exchange contact details with a tutor?
For Students & Parents - How can I share a file with a tutor?
Parents & Students - Why Choose a New Tutorful Tutor?
View all 7
Students - Your Lessons
18
For Students & Parents - What is a trial lesson?
For Students & Parents - My tutor has sent homework, what do I do now?
For Students & Parents - Can I request feedback from my tutor?
For Students & Parents - Why has my lesson expired?
For Students & Parents - How do I confirm my lesson?
View all 18
Students - Payments
10
For Students & Parents - Do you accept PayPal?
For Students & Parents - Why do I have to authenticate payments?
For Students & Parents - Are my payment details safe?
For Students & Parents - Do I receive a receipt?
For Students & Parents - What do I do if I have a failed payment?
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Students - Your Tutorful Account
4
For Students & Parents - I've forgotten my password!
For Students & Parents - How do I manage my notifications?
For Students & Parents - Password-Free Login
For Students & Parents - How do I delete my account?
Students - Tutorful Policies
2
Academic Honesty
Tutorful's Equality and Diversity Commitment
For Tutors
Tutors - About Tutorful
8
For Tutors - How often do I have to tutor?
For Tutors - What is Tutorful?
For Tutors - Where do lessons take place?
For Tutors - Guide to using Tutorful
For Tutors - How do I find students?
View all 8
Tutors - Becoming a Tutor
7
For Tutors - How do I get listed on your website?
For Tutors - Why wasn't I able to sign-up as a tutor?
For Tutors - Do I need a DBS check?
For Tutors - I don’t have a formal teaching qualification, can I still tutor with you?
For Tutors - What makes a good Tutorful application?
View all 7
Tutors - Your Tutor Profile
14
For Tutors - How can I edit my profile?
For Tutors - Why do you require my ID and billing information?
For Tutors - What does profile "Pending, Review" mean?
For Tutors - How do I get reviews for my profile?
For Tutors - How do I upload my ID and proof of address?
View all 14
Tutors - Tutoring With Us
20
Tutorful Community Forum - Getting Started
For Tutors - How can I improve my repeat client score?
For Tutors - Am I employed by Tutorful?
For Tutors - How will students contact me?
For Tutors - How do I set my availability?
View all 20
Tutors - Your Lessons
19
For Tutors - How do I leave feedback for my students?
For Tutors - How do I book a lesson?
For Tutors - How do I cancel a booking?
For Tutors - How do I stay safe?
For Tutors - How do I report a student?
View all 19
Your Tutorful Account
6
For Tutors - How can I manage my notifications?
For Tutors - Are my bank details and ID safe?
For Tutors - I've forgotten my password!
For Tutors - How can I change my password?
For Tutors - How do I close my account?
View all 6
Tutors - Payments
5
For Tutors - Can I change my bank details?
For Tutors - What happens if you can't take payment from a student?
For Tutors - How do I get paid for lessons?
For Tutors - When do I get paid?
For Tutors - What is lesson credit?
Tutors - Using the App
14
Can I use the Tutorful app to manage lessons with my current students?
Can I use the Tutorful app to reschedule lessons?
Does the Tutorful app improve my response rate, my tutor score or my booking score?
Can I hold online lessons from within the Tutorful app?
How do I get the Tutorful app?
View all 14
Tutors - Tutorful Policies
2
Tutorful’s Equality and Diversity Commitment
Academic Honesty
Online Lessons Help and FAQs
Online Classroom Guide
12
Online Classroom for Tutors: A Brief Guide
Online Classroom for Students: A Brief Guide
Getting Started With Online Tutoring
What do I need to use the Online Classroom?
How do I ensure my computer is set up for my online lesson?
View all 12
Online Tuition FAQs
13
How do I join my Online Lesson?
What do you need to use our new Online Classroom?
Can someone talk me through the new online classroom?
How do I enable my microphone and camera?
Do I need a headset with a microphone?
View all 13
Online Tuition Troubleshooting
6
How do I improve my connection?
My video/microphone isn’t working
The Online Classroom audio isn’t working!
The audio in the Online Classroom is delayed, fuzzy or echo-ey
The Online Classroom isn’t loading!
View all 6
Classes
Classes - For Students and Parents
11
For Students and Parents - What are Tutorful Classes?
For Students and Parents - How do I book and pay for a class?
For Students and Parents - What should I expect?
For Students and Parents - How can I book 1:1 lessons with my class tutor?
For Students and Parents - Can I view a class tutor’s profile?
View all 11
Classes - For Tutors
9
For Tutors - What are Tutorful Classes?
For Tutors - How can I become a class tutor?
For Tutors - Can I teach more than one class at a time?
For Tutors - Can I contact the students attending my class?
For Tutors - Can I see my classes on my Dashboard?
View all 9
Tutor Resources
Tutorful Tips
13
How to improve your booking score
How to improve your repeat client score
How to manage your response time
Rebooking with a student
Tutorful Profile Upkeep!
View all 13
Guides
8
Cancellation Policy
Online Classroom Set Up
Reporting Students
Online Classroom Troubleshooting
Messaging on Tutorful
View all 8
Templates
4
Lesson Plan Template
Student Assessment Template and Tips
Pre-written responses to help with student enquiries
First Lesson template & guidance
Other Resources
3
An Interview with a SENCO
Tutorful Tutor Handbook
Examination Boards
Contact Tutorful
What do I want to talk to Tutorful about?
3
Marketing - Guest posts
Marketing - Partnerships and general enquiries
Tutorful Users - Support
Classes HQ for Tutors
Classes - Required Classes
1
Classes we're looking for tutors to teach!
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