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Knowledge base
For Students and Parents
About Tutorful
10
For Students & Parents - How do I find a great tutor?
For Students & Parents - What support does Tutorful offer?
Tutorful Community Forum - Getting Started
For Students & Parents - Does Tutorful offer any guarantee?
For Students & Parents - What subjects & ages do Tutorful cover?
View all 10
Our Tutors
7
For Students & Parents - How do I know that I’m getting a great tutor?
For Students & Parents - What is your tutor selection process?
For Students & Parents - How do I exchange contact details with a tutor?
For Students & Parents - How can I share a file with a tutor?
For Students & Parents - Why Choose a New Tutorful Tutor?
View all 7
Your Lessons
18
For Students & Parents - What is a trial lesson?
For Students & Parents - Can I request feedback from my tutor?
For Students & Parents - Why has my lesson expired?
For Students & Parents - How do I confirm my lesson?
For Students & Parents - How can I cancel a booking?
View all 18
Payments
11
For Students & Parents - Do you accept PayPal?
For Students & Parents - Why do I have to authenticate payments?
For Students & Parents - Are my payment details safe?
For Students & Parents - Do I receive a receipt?
For Students & Parents - What do I do if I have a failed payment?
View all 11
Your Tutorful Account
6
For Students & Parents - I've forgotten my password!
For Students & Parents - How do I manage my notifications?
For Students & Parents - Password-Free Login
For Students & Parents - How do I delete my account?
For Students & Parents - How do I use the Social Sign-up option/Login?
View all 6
Tutorful Policies
2
Academic Honesty
Tutorful's Equality and Diversity Commitment
For Students and Parents - Service Fee
3
For students - Why have you increased the price of my future lessons with tutor I’ve been having lessons with for a while?
For students - What do I get for my money? What’s included in the service fee?
For Students - Why is the lesson price increase not the same for all of my lessons?
For Students - Service Fee
2
What do I get for my money? What’s included in the service fee?
Why is the service fee not the same for all of my lessons?
For Tutors
About Tutorful
11
For Tutors - How often do I have to tutor?
For Tutors - What is Tutorful?
For Tutors - Where do lessons take place?
For Tutors - Guide to using Tutorful
For Tutors - How do I find students?
View all 11
Becoming a Tutor
5
For Tutors - How do I get listed on your website?
For Tutors - Why wasn't I able to sign-up as a tutor?
For Tutors - Do I need a DBS check?
For Tutors - I don’t have a formal teaching qualification, can I still tutor with you?
For Tutors - What makes a good Tutorful application?
Your Tutor Profile
17
For Tutors - How can I edit my profile?
For Tutors - Why do you require my ID and billing information?
For Tutors - What does profile "Pending, Review" mean?
For Tutors - How do I get reviews for my profile?
For Tutors - How do I upload my ID and proof of address?
View all 17
Tutoring With Us
22
For Tutors - Can I do Skype tuition through Tutorful?
Tutorful Community Forum - Getting Started
For Tutors - Tips to help secure your next lesson with a student
For Tutors - Am I employed by Tutorful?
For Tutors - How will students contact me?
View all 22
Your Lessons
22
For Tutors - How do I leave feedback for my students?
For Tutors - How do I book a lesson?
For Tutors - How do I cancel a booking?
For Tutors - How do I stay safe?
For Tutors - How do I report a student?
View all 22
Your Tutorful Account
7
For Tutors - How can I manage my notifications?
For Tutors - Are my bank details and ID safe?
For Tutors - I've forgotten my password!
For Tutors - How can I change my password?
For Tutors - How do I close my account?
View all 7
Payments
5
For Tutors - Can I change my bank details?
For Tutors - What happens if you can't take payment from a student?
For Tutors - How do I get paid for lessons?
For Tutors - When do I get paid?
For Tutors - What is lesson credit?
Using the App
14
Can I use the Tutorful app to manage lessons with my current students?
Can I use the Tutorful app to reschedule lessons?
Can I hold online lessons from within the Tutorful app?
How do I get the Tutorful app?
Can I use the Tutorful app to respond to new student messages?
View all 14
Tutorful Policies
2
Tutorful’s Equality and Diversity Commitment
Academic Honesty
For Tutors - Service Fee
4
For Tutors - What do I get for my money? What’s included in the service fee? What is a service fee and what do you use it for?
For Tutors - Can I keep my price to the student the same?
Can I keep my price to the student the same?
What is the service fee and what do you use it for?
DBS and References
10
For Tutors - What happens if my DBS check is not clean?
For Tutors - How do I upload my DBS?
For Tutors - Do I need a DBS check?
How do I add references?
For Tutors - How can I get a DBS check?
View all 10
Messaging system updates
1
For Tutors - Messaging system updates!
Online Lessons Help and FAQs
Online Classroom Guide
11
Online Classroom for Students: A Brief Guide
Getting Started With Online Tutoring
What do I need to use the Online Classroom?
How do I ensure my computer is set up for my online lesson?
Video Guides to using different features in the Online Classroom
View all 11
Online Classroom Features
16
How do I join my Online Lesson?
What do you need to use our Online Classroom?
Can someone talk me through the new online classroom?
How do I enable my microphone and camera?
Do I need a headset with a microphone?
View all 16
Online Tuition Troubleshooting
11
How do I improve my connection?
My video/microphone isn’t working
The Online Classroom audio isn’t working!
The audio in the Online Classroom is delayed, fuzzy or echo-ey
The Online Classroom isn’t loading!
View all 11
Tutor Resources
Tutorful Tips
6
How to manage your response time
Teaching Music lessons online
Teaching Languages Online
What should you put in your bio to attract students?
How to Turn First-Time Students into Repeat Learners
View all 6
Guides
2
Online Classroom Set Up
How to leave student feedback
Templates
4
Lesson Plan Template
Student Assessment Template and Tips
Pre-written responses to help with student enquiries
First Lesson template & guidance
Other Resources
2
An Interview with a SENCO
Examination Boards
Updates
0
Contact Tutorful
What do I want to talk to Tutorful about?
3
Marketing - Guest posts
Marketing - Partnerships and general enquiries
Tutorful Users - Support
Help Desk Software
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