What happens if you can't take payment from a student?

If we can’t take payment from a student, we handle it, and we still honour your payment for any lesson that took place. We take students’ payment details before your first lesson, so we can charge their card 24 hours after each session.

What we do if a payment fails

1. We contact your student as soon as possible, well before your next lesson, to sort it out.
2. If we still can’t take payment after 4 days, contact us, and we’ll help.
3. We honour your payment for the lesson if it took place, but we freeze your upcoming lessons with that student until it’s resolved.
4. We’ll keep trying and keep you posted. Please don’t book further lessons with that student until the payment is taken, as we can’t honour further lesson payments.

Why your payment might be delayed

If we’ve had to honour a payment ourselves, your payment may be delayed by a couple of days. This is out of our control, as payments always take 8-9 days to process through our payment provider.