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Knowledge base
For Students and Parents
About Tutorful
11
For Students & Parents - How do I find a great tutor?
For Students & Parents - What support does Tutorful offer?
Tutorful Community Forum - Getting Started
For Students & Parents - Does Tutorful offer any guarantee?
For Students & Parents - What subjects & ages do Tutorful cover?
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Our Tutors
8
For Students & Parents - How do I know that I’m getting a great tutor?
For Students & Parents - What is your tutor selection process?
For Students & Parents - How do I exchange contact details with a tutor?
For Students & Parents - How can I share a file with a tutor?
For Students & Parents - Why Choose a New Tutorful Tutor?
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Your Lessons
20
For Students & Parents - What is a trial lesson?
For Students & Parents - My tutor has sent homework, what do I do now?
For Students & Parents - Can I request feedback from my tutor?
For Students & Parents - Why has my lesson expired?
For Students & Parents - How do I confirm my lesson?
View all 20
Payments
11
For Students & Parents - Do you accept PayPal?
For Students & Parents - Why do I have to authenticate payments?
For Students & Parents - Are my payment details safe?
For Students & Parents - Do I receive a receipt?
For Students & Parents - What do I do if I have a failed payment?
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Your Tutorful Account
8
For Students & Parents - I've forgotten my password!
For Students & Parents - How do I manage my notifications?
For Students & Parents - Password-Free Login
For Students & Parents - How do I delete my account?
For Students & Parents - How do I use the Social Sign-up option/Login?
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Tutorful Policies
7
Academic Honesty
Tutorful's Equality and Diversity Commitment
For Students and Parents - September Promotions Terms and Conditions
For Students and Parents - September Promotions Terms and Conditions
2024 Promotion for new students
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For Students and Parents - Service Fee
5
For students - Why have you increased the price of my future lessons with tutor I’ve been having lessons with for a while?
For students - When will the new prices start from?
For students - What do I get for my money? What’s included in the service fee?
For Students - Why is the lesson price increase not the same for all of my lessons?
For students - Why is the cost of my lesson(s) going up?
For Students - Service Fee
2
What do I get for my money? What’s included in the service fee?
Why is the service fee not the same for all of my lessons?
For Tutors
About Tutorful
11
For Tutors - How often do I have to tutor?
For Tutors - What is Tutorful?
For Tutors - Where do lessons take place?
For Tutors - Guide to using Tutorful
For Tutors - How do I find students?
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Becoming a Tutor
7
For Tutors - How do I get listed on your website?
For Tutors - Why wasn't I able to sign-up as a tutor?
For Tutors - Do I need a DBS check?
For Tutors - I don’t have a formal teaching qualification, can I still tutor with you?
For Tutors - What makes a good Tutorful application?
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Your Tutor Profile
21
For Tutors - How can I edit my profile?
For Tutors - Why do you require my ID and billing information?
For Tutors - What does profile "Pending, Review" mean?
For Tutors - How do I get reviews for my profile?
For Tutors - How do I upload my ID and proof of address?
View all 21
Tutoring With Us
29
For Tutors - Can I do Skype tuition through Tutorful?
Tutorful Community Forum - Getting Started
For Tutors - Tips to help secure your next lesson with a student
For Tutors - Am I employed by Tutorful?
For Tutors - How will students contact me?
View all 29
Your Lessons
24
For Tutors - How do I leave feedback for my students?
For Tutors - How do I book a lesson?
For Tutors - How do I cancel a booking?
For Tutors - How do I stay safe?
For Tutors - How do I report a student?
View all 24
Your Tutorful Account
7
For Tutors - How can I manage my notifications?
For Tutors - Are my bank details and ID safe?
For Tutors - I've forgotten my password!
For Tutors - How can I change my password?
For Tutors - How do I close my account?
View all 7
Payments
5
For Tutors - Can I change my bank details?
For Tutors - What happens if you can't take payment from a student?
For Tutors - How do I get paid for lessons?
For Tutors - When do I get paid?
For Tutors - What is lesson credit?
Using the App
14
Can I use the Tutorful app to manage lessons with my current students?
Can I use the Tutorful app to reschedule lessons?
Does the Tutorful app improve my position in the search results?
Can I hold online lessons from within the Tutorful app?
How do I get the Tutorful app?
View all 14
Tutorful Policies
2
Tutorful’s Equality and Diversity Commitment
Academic Honesty
For Tutors - Service Fee
9
For Tutors - What do I get for my money? What’s included in the service fee? What is a service fee and what do you use it for?
For Tutors - Do the new prices mean a change to the Terms & Conditions that I agreed to?
For tutors - How did you decide on the lesson price increase?
For tutors - When will the new prices start from?
For tutors - Why are the cost of lessons going up?
View all 9
DBS and References
9
For Tutors - What happens if my DBS check is not clean?
For Tutors - How do I upload my DBS?
For Tutors - Do I need a DBS check?
How do I add references?
For Tutors - How can I get a DBS check?
View all 9
Messaging system updates
4
For Tutors - What’s the difference between the messages on the website and app?
For Tutors - What messages have been migrated to the new messaging system?
For Tutors - How will I be notified of messages on the new messaging system?
For Tutors - Messaging system updates!
Online Lessons Help and FAQs
Online Classroom Guide
12
Online Classroom for Tutors: A Brief Guide
Online Classroom for Students: A Brief Guide
Getting Started With Online Tutoring
What do I need to use the Online Classroom?
How do I ensure my computer is set up for my online lesson?
View all 12
Online Classroom Features
16
How do I join my Online Lesson?
What do you need to use our Online Classroom?
Can someone talk me through the new online classroom?
How do I enable my microphone and camera?
Do I need a headset with a microphone?
View all 16
Online Tuition Troubleshooting
11
How do I improve my connection?
My video/microphone isn’t working
The Online Classroom audio isn’t working!
The audio in the Online Classroom is delayed, fuzzy or echo-ey
The Online Classroom isn’t loading!
View all 11
Tutor Resources
Tutorful Tips
16
How to improve your booking score
How to improve your repeat client score
How to manage your response time
Rebooking with a student
Tutorful Profile Upkeep!
View all 16
Guides
6
Online Classroom Set Up
Reporting Students
Online Classroom Troubleshooting
Messaging on Tutorful
Safeguarding Advice for Tutors working with Tutorful
View all 6
Templates
4
Lesson Plan Template
Student Assessment Template and Tips
Pre-written responses to help with student enquiries
First Lesson template & guidance
Other Resources
3
An Interview with a SENCO
Tutorful Tutor Handbook
Examination Boards
Updates
0
Contact Tutorful
What do I want to talk to Tutorful about?
6
Marketing - Guest posts
Marketing - Partnerships and general enquiries
Tutorful Users - Support
Tutorful Christmas Updates
Tutorful Christmas Updates ⭐️
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