Online Tuition Troubleshooting

How do I improve my connection?
  What Internet Speed Do I Need? A strong, stable internet connection is key. Here's what we recommend: At least 6 Mbps download and 4 Mbps uploa...
Fri, 15 Aug, 2025 at 8:14 PM
My video/microphone isn’t working
Don’t panic! There are a few things that you can check to ensure everything is set up correctly. The first thing to try is to reload the page and join th...
Fri, 15 Aug, 2025 at 8:31 PM
The Online Classroom audio isn’t working!
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:43 PM
The audio in the Online Classroom is delayed, fuzzy or echo-ey
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:42 PM
The Online Classroom isn’t loading!
If your classroom isn’t loading, try reloading the page! It can sometimes get stuck depending on your connection, so giving it a quick refresh can ofte...
Fri, 15 Aug, 2025 at 8:15 PM
I’m hearing an echo (echo)!
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:43 PM
NEW: My video/microphone isn’t working
Don’t panic! There are a few things that you can check to ensure everything is set up correctly. The first thing to try is to reload the page and join the...
Thu, 23 Nov, 2023 at 9:45 AM
NEW: I can't hear my student or my student can't hear me
If you're having trouble with not hearing other participants, or others can't hear you, here are a couple of tips you can try to troubleshoot: ...
Fri, 15 Aug, 2025 at 8:27 PM