Your Lessons

For Tutors - How do I refund a lesson?
We know that sometimes lessons don't go ahead as planned, and at times you may need to refund your students for sessions! You can issue a full or part...
Thu, 23 Nov, 2023 at 9:48 AM
For Tutors - What should I do during my free video chat?
Your free video chat is the perfect opportunity to let parents and students know how you can help them achieve their learning goals. Getting your free video...
Wed, 19 Jan, 2022 at 11:30 AM
For Tutors - What is your cancellation policy?
Sometimes, life happens and lessons have to be rearranged, but we understand this doesn't make cancelled lessons any less frustrating! With this in mind...
Thu, 23 Nov, 2023 at 9:48 AM
For Tutors - What do I do if a lesson runs over the agreed time?
  We always suggest that the lesson duration is clearly agreed upon before booking the lesson, to ensure you're paid the correct amount for your time....
Wed, 19 Jan, 2022 at 11:30 AM
For Tutors - What should I do if I'm concerned about a recording for a specific lesson
We understand that there will be certain circumstances when you'd like a recording to not be accessible after a lesson has taken place. If you would lik...
Wed, 19 Jan, 2022 at 11:31 AM
For Tutors - I am worried that recordings may be used in a negative way
We’ve made sure that recordings are only accessible to the student of the lesson via their logged-in account, and that they can only be viewed within the we...
Wed, 19 Jan, 2022 at 11:31 AM
For Tutors - Why can I not access recordings?
Unfortunately, we’ve had to make it so that only students can access recordings. This is in the interest of safeguarding, as a lot of our students are under...
Tue, 14 Feb, 2023 at 3:42 PM
For Tutors - What should I do if I’m concerned about a recording for a specific lesson?
We understand that there will be certain circumstances when you'd like a recording to not be accessible after a lesson has taken place. If you would lik...
Thu, 23 Nov, 2023 at 9:47 AM
For Tutors - Can I turn recordings off?
Unfortunately, you are not able to turn off recordings of online lessons - we’ve always recorded lessons for safeguarding purposes in the classroom and it i...
Thu, 23 Nov, 2023 at 9:47 AM
How does Instant Book work?
We know your time is valuable and how frustrating it can be to repeatedly message a potential student for the relationship not to result in a booking. That’...
Tue, 15 Nov, 2022 at 2:45 PM