Payments can fail for several reasons, often a card being reissued or temporarily blocked. If you’re unsure why, contact your bank first to check everything’s set up on their end.
What happens next
- We make sure your tutor is paid, so if a payment is outstanding after a few days, we contact them to confirm the lesson took place.
- If you have future lessons booked, we temporarily freeze them until the payment is sorted, so charges don’t stack up. They unfreeze as soon as payment is made.
- If you can’t pay right now, for example while waiting for a new card, let us know and we’ll add a note to your account.
How to retry the payment
- Select Retry Payment next to the completed lesson in your Lessons tab, or log in and enter your card details.
- If your bank has asked for re-authentication, complete our checkout form. You’ll get a code from your bank to enter and retry.
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