If the classroom isn’t loading, start by reloading the page. It can get stuck depending on your connection, and a refresh often gives it the boost it needs.
What to try if reloading doesn’t work
- Use the right browser and device. The classroom is most compatible with Google Chrome, on a laptop or computer.
- Turn off any ad-blockers or strong antivirus software running in the background, then reload the page.
- Open an incognito window in Chrome. A build-up of cache can stop the classroom loading. Click the three dots in the top right of Chrome, select New Incognito Window, then sign in and access the classroom as normal.
- Shut your device down and turn it on again.
- If it still won’t load, try a different device.
What to do next
For more on recommended setup and browsers, see “What do you need to use our Online Classroom?”. For connection help, see “How do I improve my connection?”.
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