We’ve had feedback that students, parents and tutors would all like the opportunity to have a quick chat to figure out if it’s the right partnership, this has led to us introducing free video chats.
All tutors that offer a free video chat will have a lovely shiny badge appearing on their profile:
Students can request a free video chat by clicking the ‘Any questions? Message tutor’ button on your profile:
You’ll receive an email and push notification to let you know that you have a free video chat request. It’s then up to you to either book the chat or rearrange if you can’t do the requested time.
Alternatively, you can book in a free video chat from your messages with the student. This option is only available if you haven't yet had a lesson with the student. At the top, you will see the option to 'Book Chat':
From here, you will need to enter the agreed Date and Time. Once this is selected, click the option 'Book Chat' in the bottom right-hand corner!
Once it’s booked, you’ll be able to see the chat in your Upcoming Lessons tab as you would a normal lesson. The free chat should last for around 15 minutes and must take place in our online classroom.
Do be aware that for any paid lessons following a free video chat, your student will need to confirm the lesson as normal.
See our article here on how to get the most out of your free video chats!