As a tutor, you may find that there are times when you cannot accept messages from students, or simply cannot take on any more students. In this case, we have an offline feature to help you.
Going offline simply means that no new students will be able to contact you as you won’t be visible on the search results. You will still be able to interact with your current students, book in lessons with them and accept payment while offline.
It's really important to make sure your profile is always reflective of your availability to take on students and answer messages. We always ask that our tutors go offline if they are going on holiday and can't respond to messages quickly for a short period, if they are taking a break from tutoring or if they are just full and can't take on any further students! You can go back online at any time, and you can change between 'Live' and 'Offline' on your dashboard:
Going 'Offline':
Log in to your account and head to your dashboard.
From there, you'll be able to see a button on the right-hand side that will allow you to set your profile 'offline'.
Going 'Live':
Log in to your account and head to your dashboard.
Click the green button that can be found on the right-hand side of your dashboard.
You can also toggle between being Live and Offline from your mobile app from your dashboard.
Why has my profile been turned offline automatically?
To provide students with a reliable booking experience, we monitor tutor performance and may automatically set a profile to "Offline" if we identify patterns that suggest a tutor isn't currently available to take on new students.
This may happen if, for example:
You repeatedly don't respond to student messages.
You reject or cancel lesson bookings due to unavailability, even though those times were shown as available on your Availability Calendar or in your New Student Time Slots.
If your profile is taken offline, we'll email you to let you know why.
This isn't a permanent restriction. After a short cooling-off period, you can set your profile back to Live. Before doing so, please make sure your availability is up to date and that you're able to accept bookings during the times you've marked as available.